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- Your Privacy & Protection
Privacy Policy
- Kontour Medical Aesthetics
Kontour Medical Aesthetics is committed to protecting the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Canadian privacy laws, including PIPEDA and Ontario’s PHIPA (Personal Health Information Protection Act).
Effective Date: September 2, 2025
By using our website or services, you consent to the practices described in this policy.
1. Informational We Collect
We may collect the following types of information:
Personal Information:
Name, email, phone number, address, payment information, and any details you voluntarily provide through forms, email, or direct contact.
Health Information (PHI):
Medical history, treatment details, and other personal health information disclosed during consultations or treatments.
Website & Technical Data:
IP address, browser type, device info, pages visited, cookies, and other analytics data used to improve our website and marketing.
2. How We Use Your Information
Your information may be used to:
- Provide treatments, consultations, and follow-ups.
- Contact you about your appointments or respond to inquiries.
- Send promotional communications (if you've consented).
- Improve website functionality and user experience.
- Conduct remarketing campaigns to re-engage with past visitors.
- Comply with legal and regulatory obligations.
We will not sell or rent your personal information to anyone.
3. Sharing & Disclosure of Information
We may share your information with:
- Authorized team members or healthcare professionals involved in your care.
- Business partners who provide services to us (e.g., booking systems, IT providers), under strict confidentiality agreements.
- Regulatory bodies or law enforcement, if required by law.
4. Consent & Withdrawing Consent
By providing us with your information, you consent to its collection, use, and disclosure as outlined in this policy.
You may withdraw consent at any time by contacting us. However, doing so may limit our ability to provide certain services.
5. Safeguards & Security
We take reasonable precautions to protect your information:
Physical:
Secure file storage for paper records.
Technical:
Encrypted systems and secure servers.
Administrative:
Access limited to trained staff on a need-to-know basis.
Please note we are not responsible for the practices of third-party websites linked from our site.
6. Cookies, Analytics & Remarketing
We use cookies and third-party tools (such as Google Analytics) to improve our website and advertising.
Cookies allow us to:
- Track site usage and visitor behaviour.
- Identify repeat visitors and improve user experience.
- Serve relevant ads (remarketing).
Google Analytics collects information on an anonymous basis, such as pages visited, browser type, region, and time spent on site. We may also use Google’s Demographics and Interest Reporting.
You can opt out by disabling cookies in your browser or installing the Google Analytics opt-out browser add-on.
7. Access & Correction Rights
You have the right to:
- Access your personal and health records.
- Request corrections if information is inaccurate.
- Withdraw consent for certain uses of your data.
Requests may be made by contacting us directly (see Section 10).
8. Retention of Information
We retain personal and health information only as long as necessary to:
- Provide services.
- Meet legal or regulatory requirements.
- Maintain accurate medical records.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to access or correct your information, please contact:
-
Kontour Medical Aesthetics
1599 Adelaide Street North, Unit 101B
London, Ontario N5X 4E8 - 226-582-7775
- info@kntr.ca
- Clinic Hours
Monday – Friday: 10:00 AM – 5:30 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed
You may also contact the Information and Privacy Commissioner of Ontario if you believe your rights under PHIPA have been violated.
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Find Us at Kontour
Located in the heart of London, Ontario, our modern clinic provides a welcoming environment for all your medical aesthetic needs.
- Our Location
- 1599 Adelaide Street North
Unit 101B
London, Ontario N5X 4E8
- 226-582-7775
- info@kntr.ca
- 226-582-7775
- info@kntr.ca
- Clinic Hours
Monday
10:00 AM - 5:30 PM
Tuesday
10:00 AM - 5:30 PM
Wednesday
10:00 AM - 5:30 PM
Thursday
10:00 AM - 5:30 PM
Friday
10:00 AM - 5:30 PM
Saturday
10:00 AM - 5:30 PM
Sunday
Closed